Refund Policy

Failed or partial jobs

Credits for clips that were not successfully generated are automatically released back to your balance. Every reservation, charge and release appears in your credit history on the Dashboard.

Purchased credits

Credit purchases are not yet available. Once enabled, unused purchased credits can be refunded on request within 14 days of purchase; refunded credits are removed from your balance. Credits already used for generated clips are not refundable, except where required by law.

Account closure

Deleting your account removes all credits. Contact us before deleting your account if you want to request a refund for unused purchased credits.